SHIPPING
Shipping Terms
Shipments of products ordered on the www.odissi-studio.com site are carried out by shipping companies selected to operate on national and international territory, both in EU and non-EU countries.
Shipping costs and delivery times may vary depending on the destination and order amount, as detailed below.
Any change in shipping costs, times and methods, including delays attributable to causes beyond the control of Him Co Industry S.p.A., does not entitle the Customer to any compensation.
Costs and Destinations Table
|
DESTINATION |
ORDER AMOUNT |
SHIPPNG COSTS |
|
Italy, San Marino, Vatican city |
< €100.00 |
€10.00 |
|
Italy, San Marino, Vatican city |
> €100.00 |
Free |
|
UE countries, Switzerland |
< €350.00 |
€20.00 |
|
UE countries, Switzerland |
> €350.00 |
Free |
|
United Kingdom |
< £350.00 |
£20.00 |
|
United Kingdom |
> £350.00 |
Free |
|
U.S.A. |
< $500.00 |
$5000 |
|
U.S.A. |
> $500.00 |
Free |
|
Australia, China, Hong Kong, Macau, Singapore, South Korea, Taiwan, Japan, Kuwait, Saudi Arabia, United Arab Emirates |
< €500.00 |
€50.00 |
|
Australia, China, Hong Kong, Macau, Singapore, South Korea, Taiwan, Japan, Kuwait, Saudi Arabia, United Arab Emirates |
> €500.00 |
Free |
|
Rest of the world |
< €500.00 |
€50.00 |
|
Rest of the world |
> €500.00 |
Free |
Any customs duties and import taxes are always the responsibility of the Customer.
Delivery times
|
DESTINATION |
GIORNI LAVORATIVI |
|
Europe |
2 - 5 |
|
USA, Canada |
3 - 5 |
|
Rest of the world |
5 - 8 |
Additional Terms
· Shipment Tracking: When the order is processed, the Customer will receive a tracking number via email to monitor the status of the shipment. Any problem relating to tracking may be attributable to the Courier and not to Him Co Industry S.p.A.
· Delays and Missed Deliveries: The indicative delivery date may vary for reasons not attributable to Him Co Industry S.p.A.. Furthermore, in the event of the recipient's absence, the Courier will make a second attempt, according to specific policies for national and foreign shipments.
· Liability: Him Co Industry S.p.A. declines all responsibility for damage, loss or destruction due to transport after the Courier has taken charge. Any complaints must be addressed directly to the Courier.
For further information, please see the General Conditions of Sale section on the website.
RETURNS
Right of Withdrawal
In accordance with the provisions of the Consumer Code, you have the right to withdraw from the contract within 14 (fourteen) days of receiving the products, without paying penalties and without specifying the reasons.
How to Exercise the Right of Withdrawal
To exercise the right of withdrawal, you can send a registered letter with return receipt or an email to the addresses indicated on the site or a communication via PEC containing the explicit declaration of the decision to exercise the right of withdrawal.
Return Procedure
· After the request, Him Co industry S.p.A. will verify the conditions for opening the procedure
· If positive, it will authorize the return by communicating it via email
· The Customer must ship the products within 14 working days from the date of exercising the withdrawal
· The items must be sent to the address that will be communicated by Him Co Industry S.p.A.
Return Shipping Costs
Return shipping costs fall under the responsibility of the Customer
Sole exception: the return costs will be refunded by Him Co Industry S.p.A. only if the withdrawal concerns all the products purchased with the same Order (multiple items).
Conditions for Accepting Returns
The return will be accepted only if:
· The request was submitted within 14 days of delivery
· The product has not been used, worn, washed or damaged
· The identification tag with disposable seal is still attached to the product
· The product is returned in its original packaging with all accessories (e.g. dust bags)
· A copy of the shipping note is present
REFOUND
If all conditions are met:
· Him Co Industry S.p.A. will refund the price of the products using the same payment method as the purchase
· The refund will be made to the person who made the original payment
· The refunded amount will be equal to the price paid at the time of purchase, net of shipping costs, duties, customs charges
· The refunded price will be the one paid, regardless of any price variations on the site
Non-Compliant Products
If the return does not meet the required conditions:
· The Customer Services will contact the Customer
· The Customer can ask to return the products, bearing all the relevant costs and charges.
Assistance
For technical support or information on the return procedure you can contact Customer Service at the address on the web site.